FAQ

Locate the answers you need in our FAQ section.​
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Chat live with a Designs Plus representative. CHAT NOW. Call us at 506-688-4744

Frequently Asked Questions

General Questions

We are open Monday through Friday . From November 25th – December 24th Saturday 9am – 1pm AST. Please feel free to email us at orders@designsplus.ca anytime after hours as we answer all emails in the order we receive them the next day.

You can either email us at orders@designsplus.ca or call customer service (during operating hours) at 506-688-4744

We are located in Moncton NB Canada. 53 Killam Drive Moncton NB E1C 3R1

Every order is custom printed at the time of order so please allow 5 business days for production (once your design is approved). Our average turn around time is 5 business days. We make every effort to get your order out in a fast and efficient manner!

Each order is reviewed by the Designs Plus Custom Shirts production team to make sure your design is perfect and ready for print. Weather you are suppling you own design or our creative rustlers are creating one for you.

All orders will get an email with a picture proof / order details, an invoice with Designs Plus Custom Shirts payment methods. Once your print proof is approved and payment has been confirmed. Your products are then printed.

After your items are printed, they will be available to pick up or shipped out via Canada Post by your guaranteed date. You will receive an Order Ready Notification email. 

If you have any questions or concerns about your order, call us for real, live help 6 days a week at 506-688-4744 Monday-Friday: 10:00am – 6:00pm AST.

From just one to over fifty, Designs Plus Custom Shirts can print as many items as you need for your unique cause or occasion!

Designs Plus Custom Shirts is available to answer questions and help bring your design to life 5 days a week at 506-688-4744 , Monday-Friday: 10am -6pm.

Yes Designs Plus Custom Shirts offers a variety of rush service options. Head on over to the Fastest Services  page for all options. https://designsplus.ca/fastest-services/

Design Questions

Whether you’re having trouble with your design, not sure how many colors you’ll need to print your uploaded art, or just want a helpful artist to take a look at your design, we’re always happy to help! Most design questions can be answered by our service representatives. Call us for real, live help 6 days a week at 506-688-4744, Monday through Friday 10AM – 6PM. November 25th – December 24th Saturday 9am – 1pm AST. 

If you need expert design consultation, call our art specialists. There is no charge for a consultation.

Designs Plus Custom Shirts is also proud to offer Creative Services, our in-house design team who can create your dream shirt design for you from scratch- For free on most designs.

Yes! If you have one design but want to order it on multiple styles, Designs Plus Custom Shirts will always give you the best volume price for your entire order. 

Note: Different styles have different design areas, and we may need to adjust your design to fit all styles in an order. Don’t worry, we’ll run any changes past you first, and you’ll see exactly how your order will print in your picture proof email.

Choosing your vinyl or DTG ink colors VS Shirt color is one of the fun parts of designing, however it can also be a bit tricky. Sometimes, certain t-shirt/ink color combinations look more vibrant on a computer screen than they do in real life.

Our art team is very aware of this issue, and every order that comes through Design Plus Custom Shirts is checked for color contrast. If we spot a potential contrast issue that we think you might ultimately not be happy with, we will contact you to discuss it, as well as suggest an alternative color.

Here are some quick guidelines to choose color combinations that pop!

When using lighter shirts, be careful of pastel colors such as yellow, baby blue, or light pink. These colors are visible on the shirts, but may not be legible at a distance. Adding an outline of a darker color to a lighter color design can highlight the text, making it more legible!
Darker colored shirts look great with these lighter ink colors, however be careful about darker colors like cardinal, maroon, or forest. These colors may look great, but when they are printed sometimes the shirt color distorts the ink color, making them look more brown or dull than intended. When we see these colors on an order, we’ll call and offer a color that will print like the color you choose.

When ordering from Designs Plus Custom Shirts, it is important to remember that your design is shown on a standard shirt size:

The design dimensions that are shown on this product will be adjusted for every item in your order. That means that your design may appear smaller on a youth product, or larger on a plus-size product, even though the design is exactly the same on every item.

The same applies for any of our products.

If you would like the size of your design to fit proportionally on a wider variety of shirt sizes, give us a call at 506-688-4744 . One of our representatives can discuss the options with you to make sure that everything turns out great!

Printing/Apparel Wear Questions

Quality is Designs Plus Custom Shirts middle name. Each and every product we offer needs to live up to our high standards for on-demand pressing/printing, and must be produced by reputable suppliers under fair production conditions. The majority of Designs Plus Custom Shirts prints are done by hand, ensuring an element of human touch and attention to detail not found in impersonal machine printing. Our unique combination of flawless cutting/direct to garment printing and top-quality products has resulted in -thousands of custom products that have delighted over 89101 designs since 2005. Should you have any concerns regarding your order, our products or our prints, The Designs Plus Custom Shirts amazing customer service representative is always happy to answer any questions you may have. 506-688-4744

Yes Designs Plus Custom Shirts will print on your supplied Apparel wear, Jerseys, Aprons, Onesies, T-shirts, Tank Tops, Pillowcases, Bags and Coats all at a discount.

Discounts will reflex on the number of items, how many print colors, and the size of your print . (Some restrictions may apply for Full colour photo prints)

Contact us for more information 506-688-4744

Pricing Questions

Whether you’re curious about the cost of your order or the price difference between different designs or products, we’re always here to provide a quick, accurate price quote with no obligation to buy.

Your all-inclusive Designs Plus price is primarily determined by FOUR things:
1: The product you select.
2: The total number of colors needed for printing, how heavy the ink coverage is. 
3: The total quantity of items in your order.
4: The total number of sides printed (One sided print (standard), front and back of shirt etc.

Other factors such as personalization (adding personalized names and/or numbers to your items) or special requests also affect the cost.

Whether you’re paying or over the phone, you have multiple payment options. You can pay for your order with a credit card, MasterCard, Visa, with an e-transfer. Simply choose your payment method on your order forum.

We do not offer exchanges or returns since our items are custom made for each order. Please review the size chart carefully before selecting your size. If there is something wrong with your order please contact us and we will do everything we can to correct the situation for you!

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